Monday, September 16th, will be the start of our 3-month trial with outsourcing our Help Desk. Above is a photo of the team from TNS who will be partnering with us in this effort. Benson, Jerry and Bill took a little tour of our No. CA offices to kind of "get the lay of the land" and meet some of you. They couldn't take a tour (yet!) of our So CA offices, but all of you in So CA will be getting to know them, too, through technology.
Anne Pham, our fearless Technology Support Administrator, will be working to bring Benson, Jerry and Bill up to speed on our software, hardware, infrastructure....and our wonderful end users! We'll send more details as needed, but for now, don't be surprised if sometime in the near future you get a call, email or IM from one of the TNS team members in response to your requests for help.
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