Recently I spent a day at Tech Services. I discovered that even though I created Dexter, I didn't know all the ways it is being used. It's actually pretty cool the way people come up with ways to use information beyond what it was originally intended for.One thing that gets a lot of use is the Dispatch view. I knew that Peggy used that view, of course. She's the one who builds the view, which shows which jobs are scheduled for the day, who the lead, driver and crew are for each job, and, if they are going to more than one job, in what order they will be going from one job to the next.
Another person who uses that view is Dave Aguiar. Peggy prints the view and writes some more information on it pertinent to Dave's needs and then Dave uses that to determine which trucks will be prepared for which driver. He, in turn, prints the view for the drivers and indicates where the trucks are parked so they can find them quickly each morning.
Eduardo is another person using information from Dexter. He receives the work request and equipment list so he can make sure the trucks contain the right equipment for getting the job done. Turns out he really doesn't need the entire list of equipment we currently use. If he's got a clear scope, he knows what equipment is needed. But he does need to know exceptions, such as if there is a field cut, or special protection or equipment needed.
Terry Bash in the shop uses the Dexter information, too, for any shop work that may need to be done, including shims, since he makes those.
It was a good day at Tech. We have hardworking people out there who are trying to make sure the people in the field have everything they need. One constant refrain was their need for a clear scope. I gathered some information on what makes up a clear scope; more on that later.
What do you think makes a clear scope?
