Help Desk Hotline!! Operators are standing by!

We are pleased to inform you there is now a Help Desk Hotline! If you need help right away and don't want to email or IM, you can make a phone call. The number is 408 330 8911. (Notice - 911 !)

This number will route you to someone at TNS, our new Help Desk partners. Here's the way it works:

1. It will ring at the "red phone" in TNS headquarters.
2. If no one answers there:
1. It will call each of the 3 TNS team's cell phones (Jerry, Bill, Benson), one at a time.
2. Each time the system will tell you it's trying to find someone, and give you a chance to leave a voicemail.
3. If it can't find anyone, you'll be asked to leave a voicemail.
3. Whenever a voicemail is left, TNS' front desk will relay the voicemail to the TNS reps.

I've tested this several times and have gotten through to someone each time within one to two minutes. Our hope is this will be a great benefit to you - the closest we've ever gotten to an "operators are standing by" scenario!

We've put the Help Desk Hotline number in several places: Outlook, Lync IM, and Lotus Notes.

Outlook Address Book:

      Lync IM

 

 Lotus Notes