We are going to begin a new adventure -- another move into cloud computing -- ServiceMax. ServiceMax is a cloud-based application that works as part of Salesforce.com to manage field service operations. Here at Pivot, the plan is that ServiceMax will replace Dexter.
Similar to the way that Dexter connected with Contact and Sites, it makes sense that, now that we have replaced Contact and Sites with Salesforce, we would want to have a program that uses the company, contact and location information for managing our projects. ServiceMax will be different than Dexter, but enable us to do what Dexter does --- and beyond.
Our plan is to begin our changeover with a pilot team -- Cathy & Joel and their support team, as well as key individuals at Tech Services. ServiceMax customers are mainly field service providers, so the product is geared towards businesses that service equipment on customer sites. That's a little different than what we do but the concepts and many of the things we do match that model closely. In the next several weeks I will be working with ServiceMax to configure the program to correspond with our way of doing business.
I will keep all of you informed as we figure things out. I'm going to be meeting online with our project manager from ServiceMax on April 14th. We'll start planning how this project will proceed.
I'm excited about this big move forward -- or should I say upward? -- to the cloud. Stay tuned for more details!
No comments:
Post a Comment