I read this article, "Mom's Voice Packs Soothing Power," and it made me think of how someone at work once told me I had a calming influence -- in my role as an IT Manager. I do notice that everyone is very relieved to see me when they're having IT issues. I remember once driving to our San Francisco office because they were down. When I walked in the door, there was a cry of, "Mavis!" I thought to myself, "Little do they know I have no idea what's wrong or if I'll be able to fix it." But it's nice to create that feeling in others anyway.
I'm sure Paul has experienced this, too, and people in other professions have the same experience. When you're stranded on the side of the road and the mechanic shows up. When the doctor or nurse walks in the door. It's a beautiful thing.
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